Ticket.Automation

Permissions

• User must be logged in with a valid bearer token.
• Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

• Runs the Ticket.Automation function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

• This is the ticket_automation table used by customer-tickets Settings step 7 — not AutomationEvents.* / AutomationActions.*.
• Read-only list; no body parameters required.
• Each item includes email_template_id (0 = default customer mail template). Response also includes additive email_templates[] for the Send email → Email template picker (same as dashboard). You can also use EmailTemplates.List.
• Create/update with Ticket.AutomationSave (or Add/Edit/Update aliases). Toggle with Ticket.AutomationToggle. Delete with Ticket.AutomationDelete.
• Manager permission is required for write/toggle/delete.

Required Parameters

No body parameters are required for this function.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Automation",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": [],
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Automation",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Automation"
}

Endpoint

POST /app/Ticket.Automation
POST https://{user}.bull36.com/app/Ticket.Automation
POST https://{domain}/app/Ticket.Automation

Sample Output

{
    "success": 1,
    "count": 1,
    "items": [
        {
            "id": 3,
            "title": "Follow up",
            "after_minutes": 15,
            "action_send_email": 1,
            "email_to_customer": 1,
            "email_template_id": 42,
            "is_active": 1
        }
    ],
    "data": [],
    "email_templates": [
        {
            "id": 42,
            "name": "Support reply",
            "use_for_support": 1,
            "status": 1
        }
    ]
}

JavaScript Example

const token = 'YOUR TOKEN';
const res = await fetch('/app/Ticket.Automation', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body: new URLSearchParams() });
console.log(await res.json());

Error Example

{
    "success": "0",
    "error": "bearer_token_required",
    "message": "Authorization bearer token is required. Send header: Authorization: Bearer YOUR TOKEN"
}