POST

Ticket.AutomationAdd

Alias of Ticket.AutomationSave create mode (omit id). Same parameters as Ticket.AutomationSave. Requires manager permission.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.AutomationAdd function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Prefer Ticket.AutomationSave docs for the full parameter list.
Omit id to create a new ticket_automation rule.
Send email: email_to_team / email_user_ids = staff notify; email_to_customer + email_template_id = customer mail template (0 = default). See Ticket.AutomationSave.

Required Parameters

No body parameters are required for this function.

Optional Parameters

Name	Type	Sample	What it gives
`title` post	string	`Follow up unassigned`	Rule title.
`after_minutes` post	int	`15`	Delay minutes (min 1, default 15).
`condition_type` post	string	`not_assigned`	not_assigned or in_status.
`condition_statuses` post	array\|string	`1,3`	Status ids when condition_type=in_status.
`action_send_email` post	int	`1`	Enable email action (0/1).
`email_to_team` post	int	`1`	Email team / staff notify (0/1).
`email_to_customer` post	int	`0`	Email customer (0/1).
`email_user_ids` post	array\|string	`47`	Specific email user ids (staff).
`email_template_id` post	int	`0`	Customer email template id (email_template.id). 0 = default. Alias: customer_email_template_id.
`action_create_mission` post	int	`0`	Enable mission action (0/1).
`mission_text` post	string	`Follow up`	Mission text (or use mission_config).
`action_row_color` post	int	`0`	Enable row color (0/1).
`row_color` post	string	`#ffe8cc`	Row color hex.
`is_active` post	int	`1`	Active flag (0/1).

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.AutomationAdd",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "title": "Follow up unassigned",
        "after_minutes": "15",
        "condition_type": "not_assigned",
        "action_send_email": "1",
        "email_to_customer": "1",
        "email_template_id": "42"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.AutomationAdd",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.AutomationAdd"
}

Endpoint

POST /app/Ticket.AutomationAdd
POST https://{user}.bull36.com/app/Ticket.AutomationAdd
POST https://{domain}/app/Ticket.AutomationAdd

Sample Output

{
    "success": 1,
    "message": "Success",
    "id": 3
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ title: 'Follow up unassigned', after_minutes: '15', condition_type: 'not_assigned', action_send_email: '1', email_to_customer: '1', email_template_id: '42' });
const res = await fetch('/app/Ticket.AutomationAdd', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Permission denied to manage ticket automation"
}