POST

Ticket.AutomationEdit

Update a ticket_automation row. Alias of Ticket.AutomationSave / Ticket.AutomationUpdate. Dashboard Ticket Settings → Ticket automation. Requires manager permission.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.AutomationEdit function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Requires manager permission and id.
Full parameter list is on Ticket.AutomationSave — this alias documents the common update fields.
For customer mail template use email_template_id (same as dashboard Send email → Email template). Omit on update to keep the saved value. Not AutomationEvents.Edit.

Required Parameters

Name	Type	Sample	Explanation
`id` post	int	`3`	Automation rule id.

Optional Parameters

Name	Type	Sample	What it gives
`title` post	string	`Follow up unassigned`	Rule title.
`after_minutes` post	int	`15`	Delay in minutes.
`condition_type` post	string	`not_assigned`	not_assigned or in_status.
`email_template_id` post	int	`42`	Customer email template id when action_send_email + email_to_customer. 0 = default.
`is_active` post	int	`1`	Active flag (0/1).

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.AutomationEdit",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "id": "3",
        "title": "Follow up unassigned"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.AutomationEdit",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.AutomationEdit"
}

Endpoint

POST /app/Ticket.AutomationEdit
POST https://{user}.bull36.com/app/Ticket.AutomationEdit
POST https://{domain}/app/Ticket.AutomationEdit

Sample Output

{
    "success": 1,
    "message": "Success",
    "id": 3
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ id: '3', title: 'Follow up unassigned' });
const res = await fetch('/app/Ticket.AutomationEdit', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Automation not found"
}