POST

Ticket.AutomationSave

Create or update a ticket_automation row (dashboard Settings → Ticket automation). Omit id to create; send id to update. Requires manager permission. This is NOT AutomationEvents.* — it uses the ticket_automation table only.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.AutomationSave function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Requires manager permission (owner or member admin).
condition_type: not_assigned (default) or in_status. When in_status, send condition_statuses.
Actions are independent flags: action_send_email, action_create_mission, action_row_color.
Send email (dashboard parity): email_to_customer → selected Email template to the ticket customer email; email_to_team → staff notify all Ticket team members + current assignees; email_user_ids (Member) → staff notify only checked users. Team/member use staff notify path — not the customer template.
email_template_id = email_template.id for customer mail only. 0 or omit on create = default (support template / prior behavior). Alias: customer_email_template_id. Do not pass bare template_id (that is mission_template_id). Picker list: Ticket.Automation / Get email_templates[] or EmailTemplates.List.
On update, omit email_template_id to leave the saved template unchanged.
Mission fields (mission_*) are used when action_create_mission=1; or send mission_config JSON.
Aliases Ticket.AutomationAdd / Edit / Update call the same handler.

Required Parameters

No body parameters are required for this function.

Optional Parameters

Name	Type	Sample	What it gives
`id` post	int	`3`	Rule id for update. Omit to create. Aliases: data_id, rule_id, automation_id.
`title` post	string	`Follow up unassigned`	Rule / event title (dashboard Name).
`after_minutes` post	int	`15`	Wait minutes after ticket open before matching (min 1, default 15).
`condition_type` post	string	`not_assigned`	Main event condition: not_assigned or in_status.
`condition_statuses` post	array\|string	`1,3`	Status ids when condition_type=in_status. Alias: condition_statuses[].
`action_send_email` post	int	`1`	Enable send-email sub-action (0/1).
`email_to_team` post	int	`1`	Email ticket team / staff notify (0/1). Not the customer template.
`email_to_customer` post	int	`0`	Email customer (0/1). Uses email_template_id when set.
`email_user_ids` post	array\|string	`47,48`	Specific member ids to email (staff notify). Alias: email_user_ids[].
`email_template_id` post	int	`0`	email_template.id for customer mail when email_to_customer=1. 0 = default (support template / prior behavior). Must belong to this org; invalid ids become 0. Alias: customer_email_template_id. Do not use bare template_id (reserved for mission).
`customer_email_template_id` post	int	`0`	Alias of email_template_id.
`action_create_mission` post	int	`0`	Enable create-mission sub-action (0/1).
`mission_config` post	json		Optional full mission_config JSON. Or send mission_* fields below.
`mission_text` post	string	`Follow up ticket`	Mission text.
`mission_assign` post	string	`ticket_team`	ticket_team \| customer_manager \| specific.
`mission_member_ids` post	array\|string	`47`	Member ids when mission_assign=specific.
`mission_create_only_if_no_open` post	int	`1`	Create mission only if customer has no open mission (0/1).
`mission_template_id` post	int	`0`	Template mission id. Alias: template_id.
`missions_steps_id` post	int	`0`	Mission step id. Alias: mission_steps_id.
`mission_project_id` post	int	`0`	Project id. Alias: project_id.
`mission_project_column` post	string		Project column key. Alias: project_column.
`mission_priority_color` post	string	`transparent`	Mission priority color.
`mission_delay_type` post	string	`days`	minutes \| hours \| days.
`mission_delay` post	int	`0`	Delay amount. Alias: delay.
`action_row_color` post	int	`0`	Enable list row-color action (0/1).
`row_color` post	string	`#ffe8cc`	Row color hex when action_row_color=1.
`is_active` post	int	`1`	Active flag (0/1). Default 1 on create.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.AutomationSave",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "title": "Follow up unassigned",
        "after_minutes": "15",
        "condition_type": "not_assigned",
        "action_send_email": "1",
        "email_to_team": "1",
        "email_to_customer": "1",
        "email_template_id": "42",
        "is_active": "1"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.AutomationSave",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.AutomationSave"
}

Endpoint

POST /app/Ticket.AutomationSave
POST https://{user}.bull36.com/app/Ticket.AutomationSave
POST https://{domain}/app/Ticket.AutomationSave

Sample Output

{
    "success": 1,
    "message": "Success",
    "id": 3,
    "data": {
        "id": 3,
        "title": "Follow up unassigned",
        "after_minutes": 15,
        "condition_type": "not_assigned",
        "action_send_email": 1,
        "email_to_customer": 1,
        "email_template_id": 42,
        "is_active": 1
    }
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({
  title: 'Follow up unassigned',
  after_minutes: '15',
  condition_type: 'not_assigned',
  action_send_email: '1',
  email_to_team: '1',
  email_to_customer: '1',
  email_template_id: '42'
});
const res = await fetch('/app/Ticket.AutomationSave', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Permission denied to manage ticket automation"
}