POST

Ticket.AutomationUpdate

Alias of Ticket.AutomationEdit. Update a ticket_automation row. Requires manager permission.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.AutomationUpdate function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Same as Ticket.AutomationEdit / Ticket.AutomationSave update mode.
Customer mail template: email_template_id (see Ticket.AutomationSave). Omit to leave unchanged. Not AutomationEvents.Update.

Required Parameters

Name	Type	Sample	Explanation
`id` post	int	`3`	Automation rule id.

Optional Parameters

Name	Type	Sample	What it gives
`title` post	string	`Follow up unassigned`	Rule title.
`after_minutes` post	int	`15`	Delay in minutes.
`email_template_id` post	int	`42`	Customer email template id. 0 = default.
`is_active` post	int	`1`	Active flag (0/1).

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.AutomationUpdate",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "id": "3",
        "title": "Follow up unassigned"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.AutomationUpdate",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.AutomationUpdate"
}

Endpoint

POST /app/Ticket.AutomationUpdate
POST https://{user}.bull36.com/app/Ticket.AutomationUpdate
POST https://{domain}/app/Ticket.AutomationUpdate

Sample Output

{
    "success": 1,
    "message": "Success",
    "id": 3
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ id: '3', title: 'Follow up unassigned' });
const res = await fetch('/app/Ticket.AutomationUpdate', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Automation not found"
}