POST

Ticket.Counts

Return all, open, and closed ticket counts in one call (dashboard counts_json pills). Uses the same filters as Ticket.List; status filters are ignored so open/closed are derived from status=2 vs not.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.Counts function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

status / status_id / status_filter_val are stripped so All / Open / Closed stay consistent with the dashboard pills.
Pass the same optional filters you use on Ticket.List (search, team, department, customer, phone, address, dates).

Required Parameters

No body parameters are required for this function.

Optional Parameters

Name	Type	Sample	What it gives
`type` post	string	`my_tickets`	Ticket bucket: my_tickets (default, Biz1 Support) or company_tickets (Customers Tickets).
`searchh` post	string	`payment`	Search ticket id, subject, customer name, email, phone, mobile. Aliases: search, filter_data, search[value].
`team_member` post	array\|string	`47,48`	Assigned team member filter. Aliases: team_member_id, assign_member_id.
`department` post	array\|string	`2`	Department ids to include.
`customer_id` post	int	`123`	Only tickets for this customer. Alias: cust_id.
`phone` post	string	`0500000000`	Search phone and mobile fields.
`address` post	string	`Main street`	Search address text.
`from_date` post	date	`2026-07-01`	Open date range start, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`to_date` post	date	`2026-07-31`	Open date range end, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`start_date_of_Due` post	date	`2026-07-01`	Due date range start, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`end_date_of_Due` post	date	`2026-07-31`	Due date range end, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Counts",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "type": "my_tickets",
        "searchh": "payment",
        "phone": "0500000000",
        "from_date": "2026-07-01",
        "to_date": "2026-07-31"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Counts",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Counts"
}

Endpoint

POST /app/Ticket.Counts
POST https://{user}.bull36.com/app/Ticket.Counts
POST https://{domain}/app/Ticket.Counts

Sample Output

{
    "success": 1,
    "all": 42,
    "open": 30,
    "closed": 12
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ type: 'my_tickets', searchh: 'payment', phone: '0500000000' });
const res = await fetch('/app/Ticket.Counts', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": "0",
    "error": "bearer_token_required",
    "message": "Authorization bearer token is required. Send header: Authorization: Bearer YOUR TOKEN"
}