POST

Ticket.Messages

Return ticket chat messages mapped for UI, same shape as dashboard customer-tickets ticket_json messages (who, name, role, time, text, type, file, file_url, user_id, image). Alias: Ticket.MessagesList, Ticket.Chat, Ticket.ChatList. Raw DB JSON stays on Ticket.Get data.messages; this route returns the UI rows.

Permissions

  • User must be logged in with a valid bearer token.
  • Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

  • Runs the Ticket.Messages function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

  • Use for the CHAT panel listing. Send uses Ticket.Reply (dashboard insert_message Send / Add chat).
  • type=only_member is an internal note (Add chat). type=normal is customer-visible (Send).
  • who=customer vs who=agent. file_url is absolute when the message is an attachment path.
  • Ticket.Get also returns additive data.chat with the same mapped rows; data.messages remains the raw stored JSON.

Required Parameters

NameTypeSampleExplanation
ticket_id
post
int900Ticket id. Aliases: id, data_id, t_id.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Messages",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Messages",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Messages"
}

Endpoint

POST /app/Ticket.Messages
POST https://{user}.bull36.com/app/Ticket.Messages
POST https://{domain}/app/Ticket.Messages

Sample Output

{
    "success": 1,
    "ticket_id": 900,
    "count": 1,
    "data": [
        {
            "who": "agent",
            "name": "User",
            "role": "To customer",
            "time": "08.09.2026 14:01:00",
            "text": "Customer needs help.",
            "type": "normal",
            "file": "",
            "file_url": "",
            "user_id": 47,
            "image": ""
        }
    ],
    "messages": []
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900' });
const res = await fetch('/app/Ticket.Messages', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log((await res.json()).data);

Error Example

{
    "success": 0,
    "message": "Ticket not found"
}