POST

Ticket.NotesAdd

Append a note object {text, time, user_id} to tickets.notes JSON (customer-tickets notes). Both ticket_id and notes text are required.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.NotesAdd function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

ticket_id and notes are both required.
Aliases for notes: note, text, message.
time is set server-side; user_id is the authenticated user.
Response data is the full updated notes array.

Required Parameters

Name	Type	Sample	Explanation
`ticket_id` post	int	`900`	Ticket id. Aliases: id, data_id, t_id.
`notes` post	string	`Called customer`	Note text. Aliases: note, text, message.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.NotesAdd",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900",
        "notes": "Called customer"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.NotesAdd",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.NotesAdd"
}

Endpoint

POST /app/Ticket.NotesAdd
POST https://{user}.bull36.com/app/Ticket.NotesAdd
POST https://{domain}/app/Ticket.NotesAdd

Sample Output

{
    "success": 1,
    "message": "Success",
    "data": [
        {
            "text": "Called customer",
            "time": "2026-09-08 10:00:00",
            "user_id": 47
        }
    ]
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900', notes: 'Called customer' });
const res = await fetch('/app/Ticket.NotesAdd', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Missing required parameter: notes"
}