POST

Ticket.NotesList

Return the tickets.notes JSON array for a ticket (customer-tickets notes panel). Each note has text, time, and user_id.

Permissions

  • User must be logged in with a valid bearer token.
  • Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

  • Runs the Ticket.NotesList function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

  • ticket_id is required. Aliases: id, data_id, t_id.
  • Notes are stored as JSON on the ticket row (not a separate table).
  • Empty notes returns count=0 and data=[].

Required Parameters

NameTypeSampleExplanation
ticket_id
post
int900Ticket id. Aliases: id, data_id, t_id.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.NotesList",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.NotesList",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.NotesList"
}

Endpoint

POST /app/Ticket.NotesList
POST https://{user}.bull36.com/app/Ticket.NotesList
POST https://{domain}/app/Ticket.NotesList

Sample Output

{
    "success": 1,
    "count": 1,
    "data": [
        {
            "text": "Called customer",
            "time": "2026-09-08 10:00:00",
            "user_id": 47
        }
    ]
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900' });
const res = await fetch('/app/Ticket.NotesList', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Missing required parameter: ticket_id"
}