POST

Ticket.Status

Change ticket status (dashboard change_status_ticket). System defaults: 1=Opened, 2=Closed, 3=Assigned. Status 2 stores close_date. When closing (status=2) and ticket_completion_reason_settings=1, you must send either a list reason (completion_reason_id) or Add manual text (completion_reason) — same as the dashboard Choose completion reason modal.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Updates the requested Ticket record after validating permissions and input fields.

Push Service

Pushes event ticket.status to users who should see this change.

Automation

Runs automation event tickets_status with the record id and submitted parameters after the action succeeds.

Special Instructions

Send status as an integer id, not the UI label. Alias for status: value.
System defaults: 1 = Opened, 2 = Closed, 3 = Assigned. Custom ids: Statuses.List type=ticket.
Completion reason fields apply only when status=2 (Closed).
When ticket_completion_reason_settings=1 (Ticket.SettingsGet) and status=2, one of these is required:
(A) List reason — send completion_reason_id from Ticket.CompletionReasonList. API fills completion_reason from name_en/name_he if text omitted.
(B) Add manual — send non-empty completion_reason text. Store completion_reason_id=0 (omit id or send 0).
Missing both returns error completion_reason_required. Invalid list id returns invalid_completion_reason_id.
When status actually changes, last_status_time is reset (ticket automation in_status timer). Unchanged status does not touch the timer.
When completion reasons are OFF, status=2 closes without requiring a reason (dashboard does not show the modal).
Check setting with Ticket.SettingsGet before building close UI.

Required Parameters

Name	Type	Sample	Explanation
`ticket_id` post	int	`900`	Ticket id to update. Aliases: id, data_id, t_id.
`status` post	int	`2`	Status id. 1=Opened, 2=Closed, 3=Assigned. Alias: value.

Optional Parameters

Name	Type	Sample	What it gives
`completion_reason_id` post	int	`10`	List reason id (dropdown). Required path A on close when setting ON. Use 0 / omit with completion_reason for Add manual.
`completion_reason` post	string	`Customer cancelled`	Manual reason text (Add manual). Required path B on close when setting ON if no completion_reason_id. Also auto-filled from list id when only id is sent.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Status",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900",
        "status": "2",
        "completion_reason_id": "10"
    },
    "body_manual": {
        "ticket_id": "900",
        "status": "2",
        "completion_reason": "Customer cancelled",
        "completion_reason_id": "0"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Status",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Status"
}

Endpoint

POST /app/Ticket.Status
POST https://{user}.bull36.com/app/Ticket.Status
POST https://{domain}/app/Ticket.Status

Sample Output

{
    "success": 1,
    "message": "Success",
    "ticket_id": 900,
    "status": 2,
    "completion_reason_id": 10,
    "completion_reason": "first reason",
    "automation_event": "tickets_status",
    "socket_event": "ticket.status"
}

JavaScript Example

const token = 'YOUR TOKEN';
// A) List reason
let body = new URLSearchParams({ ticket_id: '900', status: '2', completion_reason_id: '10' });
// B) Add manual
// body = new URLSearchParams({ ticket_id: '900', status: '2', completion_reason: 'Customer cancelled', completion_reason_id: '0' });
const res = await fetch('/app/Ticket.Status', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "missing_ticket_or_status": {
        "success": 0,
        "message": "Missing required parameter: ticket_id, status"
    },
    "completion_reason_required": {
        "success": 0,
        "message": "Please select or enter a completion reason",
        "error": "completion_reason_required",
        "required_when": {
            "status": 2,
            "ticket_completion_reason_settings": 1
        },
        "hint": "Send completion_reason_id from Ticket.CompletionReasonList, OR completion_reason text for Add manual (completion_reason_id=0)."
    },
    "invalid_completion_reason_id": {
        "success": 0,
        "message": "Invalid completion_reason_id",
        "error": "invalid_completion_reason_id",
        "completion_reason_id": 999,
        "hint": "Use an id from Ticket.CompletionReasonList, or send completion_reason text for Add manual (id=0)."
    }
}