POST

Ticket.UnassignedList

Return visible tickets that currently have no assigned team members. The same Ticket.List filters, permission rules, paging, and 25-row cap are supported.

Permissions

User must be logged in with a valid bearer token.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Returns Ticket rows as JSON.
Supports the documented filters and paging fields.
List responses are capped at 25 rows per call.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

Filters to tickets with empty assign_member_id (unassigned queue).
Same optional filters and 25-row cap as Ticket.List.
Useful for unassigned dashboards; assignees are managed with Ticket.AssigneeAdd / AssigneeRemove.

Required Parameters

No body parameters are required for this function.

Optional Parameters

Name	Type	Sample	What it gives
`type` post	string	`my_tickets`	Ticket bucket. my_tickets (default, Biz1 Support table) or company_tickets (Customers Tickets). When omitted, my_tickets is used so the count matches the dashboard main tickets list.
`start` post	int	`0`	First row offset for paging.
`limit` post	int	`25`	Maximum number of rows. Values above 25 are capped to 25. You may also send length or per_page.
`page` post	int	`1`	Alternative page number. Used only when start is not sent.
`searchh` post	string	`payment`	Search ticket id, subject, customer name, email, phone, and mobile. You may also send search, filter_data, or search[value].
`status_filter_val` post	array\|string	`1,3`	Status ids to include. You may also send status_id or status.
`team_member` post	array\|string	`47,48`	Assigned team member filter. You may also send team_member_id or assign_member_id.
`department` post	array\|string	`2`	Department ids to include.
`customer_id` post	int	`123`	Only tickets connected to this customer. You may also send cust_id.
`phone` post	string	`0500000000`	Search phone and mobile fields.
`address` post	string	`Main street`	Search address text.
`from_date` post	date	`2026-07-01`	Open date range start, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`to_date` post	date	`2026-07-31`	Open date range end, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`start_date_of_Due` post	date	`2026-07-01`	Due date range start, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`end_date_of_Due` post	date	`2026-07-31`	Due date range end, inclusive. Send date filters and date values as UTC Y-m-d H:i:s when the route accepts date/time; date-only table columns store the Y-m-d date part.
`tickets_id_sort` post	string	`DESC`	Sort ticket id ASC or DESC. You may also send sort or order_dir.

Authentication

Send the bearer token returned by Login in the request header.

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.UnassignedList",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "limit": "25"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.UnassignedList",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.UnassignedList"
}

Endpoint

POST /app/Ticket.UnassignedList
POST https://{user}.bull36.com/app/Ticket.UnassignedList
POST https://{domain}/app/Ticket.UnassignedList

Sample Output

{
    "success": 1,
    "count": 2,
    "recordsTotal": 2,
    "recordsFiltered": 2,
    "total_record": 2,
    "start": 0,
    "limit": 25,
    "data": [
        {
            "id": 900,
            "ticket_id": 900,
            "subject": "Payment issue",
            "assign_member_id": []
        }
    ]
}

Count Only

Use the matching count route with the same filters when the UI only needs total rows for paging.

{
    "url": "\/app\/Ticket.UnassignedList",
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.UnassignedList",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.UnassignedList",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": [],
    "sample_output": {
        "success": 1,
        "count": 123
    },
    "notes": {
        "count": "Total visible unassigned tickets matching the sent filters."
    }
}

Count JavaScript

const token = 'YOUR TOKEN';
const body = new URLSearchParams();

const res = await fetch('https://{domain}/app/Ticket.UnassignedList', {
  method: 'POST',
  headers: { Authorization: `Bearer ${token}` },
  body
});
const data = await res.json();
console.log(data.count);

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ limit: '25' });

const res = await fetch('/app/Ticket.UnassignedList', {
  method: 'POST',
  headers: { Authorization: 'Bearer ' + token },
  body
});

const data = await res.json();
console.log(data.count, data.data);

Error Example

{
    "success": "0",
    "error": "bearer_token_required",
    "message": "Authorization bearer token is required. Send header: Authorization: Bearer YOUR TOKEN"
}