POST

Ticket.Whatsapp

Alias of Ticket.SendWhatsapp (customer-tickets Send WhatsApp).

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Ticket.Whatsapp function and returns JSON.

Push Service

Pushes event ticket.whatsapp to users who should see this change.

Automation

No automation is run for this function.

Special Instructions

On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
ticket_id and message are required.
Phone priority matches dashboard: ticket mobile → ticket phone → customer mobile → customer phone.
Closed tickets (status=2) are rejected (same as SPA hiding the button).
Requires a Green API instance with use_for_ticket=1 for the org.
Implemented in Node App (direct Green API + ticket chat insert). Does not use the PHP dashboard bridge.
Do not use Ticket.Reply for provider WhatsApp send — Reply is email / Add chat only.
Reload chat with Ticket.Messages or Ticket.Get data.chat (rows use type=whatsapp, role=WhatsApp).

Required Parameters

Name	Type	Sample	Explanation
`ticket_id` post	int	`900`	Ticket id. Aliases: id, data_id, t_id.
`message` post	string	`Hello`	Message body (without ~#id~; server appends). Aliases: text, msg.

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.Whatsapp",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "ticket_id": "900",
        "message": "Hello"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.Whatsapp",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.Whatsapp"
}

Endpoint

POST /app/Ticket.Whatsapp
POST https://{user}.bull36.com/app/Ticket.Whatsapp
POST https://{domain}/app/Ticket.Whatsapp

Sample Output

{
    "success": 1,
    "message": "Success",
    "phone": "972500000000",
    "ticket_id": 900,
    "socket_event": "ticket.whatsapp"
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ ticket_id: '900', message: 'Hello' });
const res = await fetch('/app/Ticket.Whatsapp', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Ticket is closed"
}