This guide refers to sending email via a Gmail account. It is also possible through other accounts, but then you need to check the correct settings.
Sending emails:
You can connect as many accounts as you want and associate them with templates. For example, a message sent to support can be from a different email than a message sent from sales.
1. Adding an email account.
Settings -> Settings -> Email. Add.
2. Set up the email with your details as shown in the image.
Please note. After filling in all the details, you can test them.
3. You need to give Gmail permission to send emails. This is done using the link below the test box.
That's it. Check that everything is correct. Now you can go to Settings -> Email and create as many email templates as you wish. Templates can be associated based on the customer's source.
Receiving emails.
Go to your Gmail inbox.
Set up automatic forwarding of the email you want to [email protected]. The word 'sample' should be replaced with the username. If your username is in Hebrew, this might be a problem. It is advisable to contact support.
The first time, you will be asked to send a verification code. Go to "Messages" in the customer screen and copy the confirmation from there. That's it.
Please note. It takes about two minutes for the forwarded email to be received.
