WhatsApp Web Module

- WhatsApp Web Module – Overview
 

The WhatsApp Web Module is an integrated communication system inside the Biz1 platform that allows businesses to manage all WhatsApp conversations in a structured, secure, and team-based environment.

Instead of using personal WhatsApp accounts, this module converts WhatsApp into a professional CRM communication tool with full tracking, automation, and collaboration features.
 

⭐ Core Capabilities
 

The WhatsApp Web Module provides:
 

• Real-time WhatsApp chat management

• Customer-based conversation history

• Team collaboration with permissions

• Status-based workflow management

• WhatsApp group creation & handling

• Message templates with dynamic fields

• File & voice message support

• AI-assisted replies and automation

• Multi-language support (Hebrew / English / thai )
   

- Chat & Conversation Management

 

Each customer conversation includes:
 

• Customer details

• Last message preview

• Timestamp & unread counter

• Workflow status (New, Unread, Call, Done)
   

All messages are stored securely and linked to the customer profile.
 

- Status Workflow System

 

Statuses help organize conversations by stage or priority:
 

• New

• Unread

• In Progress

• Call Required

• Completed
   

Statuses are customizable, color-coded, and sortable.
 

- Team Collaboration
 

• Conversations can be shared across team members

• Managers can monitor all chats

• Permissions control who can reply or manage settings
   

- Automation & AI
 

• Keyword-based auto replies

• AI responses based on chat context

• Folder, tag, and status-based AI prompts

• Manual or automatic AI reply handling
   

-  Security & Data Control
 

• Organization-level data isolation

• Role-based access

• Full message logging

• Secure storage (MongoDB + MySQL)
  
  
  WhatsApp (Main Category)
  │
  ├── Overview & Core Features
  ├── Chat & Status Workflow
  ├── Automation & AI
  ├── Security & Permissions
  │
  ├── Green API (Sub-Category)
  │   ├── Configuration
  │   ├── Webhooks
  │   ├── APIs
  │
  ├── Higents (Sub-Category)
  │   ├── Configuration
  │   ├── AI Agent Logic
  │
  └── MessageBird (Sub-Category)
      ├── Configuration
      ├── Limitations