WhatsApp → MessageBird

MessageBird is a legacy WhatsApp provider supported in the Biz1 WhatsApp Web Module for existing and backward-compatible integrations.
 

It allows businesses to:

• Send and receive WhatsApp messages

• Use one or multiple WhatsApp numbers

• Maintain existing MessageBird-based setups
   

⚠️ Note: MessageBird is not recommended for new setups. Green API is preferred.


 

Key Capabilities
 

• WhatsApp message sending & receiving

• Multi-number support

• CRM-linked customer conversations

• Basic automation compatibility

• Integration with Biz1 chat interface
  
  
   

  Limitations (Important)
   

  MessageBird does not support:

• QR code authorization

• Advanced WhatsApp group management

• Because of these limitations, MessageBird is marked as legacy.
  
  
  Message Flow (MessageBird)
  
  
  Customer
    ↓
  MessageBird Platform
    ↓
  Biz1 Webhook
    ↓
  Customer Matching
    ↓
  MongoDB Storage
    ↓
  Agent Reply
    ↓
  MessageBird API
  
  
  - MessageBird remains supported for stability and backward compatibility, but users are strongly advised to migrate to Green API for modern WhatsApp features.
  
  
  
  Sending Message
  
  POST dashboard/admin/send_message
  
  Parameters
  
  {
    "from": "send_whatsapp",
    "msg": "Hello from MessageBird",
    "cust_id": "123"
  }
   

  When to Use MessageBird
   

  ✅ Existing MessageBird customers
  ✅ Simple WhatsApp messaging
  ✅ Legacy system compatibility