WhatsApp → Higents

Higents is an advanced WhatsApp provider with deep AI agent integration, designed for businesses that want automatic WhatsApp handling.
 

It tightly integrates with Biz1 Agent to enable:
 

• AI auto-replies

• Agent permissions

• Automatic customer creation

• Smart conversation routing
  
   

  Key Capabilities
   

• WhatsApp message sending & receiving

• AI-powered auto responses

• Agent-level permission handling

• Automatic customer creation

• Webhook-based message processing

• Multi-instance support
  
   

  Unique Features (Higents Only)
   

  -  AI Agent Auto-Response
   

• Messages can be replied automatically

• Uses Biz1 Agent logic
   

• Higents is an alternative WhatsApp provider with built-in AI agent support.
  
  
  - Configuration & Settings
  
  [
    {
      "instance_id": "12345",
      "api_token": "abc123xyz",
      "mobile_number": "972501234567",
      "name": "Higents Main",
      "default": 1,
      "status": "active"
    }
  ]
   

• Webhook Configuration
   

  Webhook URL
  
  
  https://{domain}/dashboard/higents/get_new_whatsapp_test.php?api_token={api_token}
  
  
  
   

  Webhook Processing Flow
   

• Receive incoming WhatsApp message

• Validate API token

• Identify Higents instance

• Match or create customer

• Check agent permission

• Trigger AI agent (if allowed)

• Store message in MongoDB

• Send reply (manual or AI)
  
  
  Message Flow (Higents)
  
  Customer
    ↓
  Higents Platform
    ↓
  Biz1 Higents Webhook
    ↓
  Permission Check
    ↓
  AI Agent (Optional)
    ↓
  MongoDB Storage
    ↓
  WhatsApp Reply
  
  
  
   

  Sending Messages
   

  API Endpoint
  
  
  POST dashboard/admin/send_message
  
  
  {
    "from": "send_whatsapp",
    "msg": "Hello from Higents",
    "cust_id": "123"
  }
  
  
  
   

  AI Integration Details
   

  AI auto-response occurs when:
   

• Provider = Higents

• AI prompt is active

• Agent permission is enabled

• Customer matches folder/status/tag rules
   

• ---

  Security & Controls
   

• API token validation
   

• ---

  When to Use Higents
   

  ✅ AI-first WhatsApp handling
  ✅ Automatic replies
  ✅ Agent-based automation
  ✅ Smart customer onboarding
  
  
  Higents is ideal for AI-driven WhatsApp automation, enabling businesses to scale customer communication with minimal human intervention.
   

• Instance-based isolation

• Organization-level access control

• AI permission enforcement

• Full message logging