Call Recordings

- Telemarketing – Calls Recordings

Complete Call History, Playback & Quality Review Center

- What the Calls Recordings Module Is

The Calls Recordings sub-module is the central archive of all telemarketing calls.

It allows managers, supervisors, and authorized team members to:

Review past calls
Listen to call recordings
Analyze call quality
Track team performance
Audit sales conversations
Improve scripts and training

This screen is not about making calls — it is about learning from calls that already happened.

- Where This Page Fits

Inside the Telemarketing Dashboard, the Calls Recordings page acts as the quality control and history layer.

Telemarketing Page → Call customers
Progress Dashboard → Measure performance
Calls Recordings → Review & improve performance

It answers the question:

“What exactly happened during our calls?”

- Visual Layout Overview

The page is designed around a large, professional data table that fills the screen.

Each row represents one call, and each column provides a different perspective on that call.

The design emphasizes:

Clarity
Fast scanning
Easy playback
Powerful filtering

- Calls Recordings Table – What You See

Each call appears as a single row with rich details:

- Call ID

A unique identifier for every call, useful for audits and internal reference.

- Date & Time

Shows exactly when the call happened, allowing managers to:

Review activity by day
Check call timing
Compare shifts or campaigns

Advanced filtering makes it easy to focus on specific dates or time windows.

- Client

Displays the customer’s name, so supervisors can:

Review specific customer interactions
Trace follow-ups
Open the customer profile if needed

- List

Shows which telemarketing list the call came from, helping identify:

High-performing lists
Poor-quality data sources
Campaign effectiveness

- Team Member

Clearly shows who made or received the call.

This enables:

Individual performance reviews
Coaching sessions
Accountability and transparency

⭐ Call Score

A quality rating assigned to the call.

Used for:

Call quality assessment
Training feedback
Performance benchmarking

Managers can quickly identify:

Excellent calls
Calls that need improvement

- Recording

The most important column.

Here users can:

Play the call audio
Pause, rewind, or replay
Listen exactly to what was said

This is essential for:

Sales verification
Dispute resolution
Coaching and training
Compliance reviews

- Notes / Typing

Contains call notes or transcription details, such as:

What the customer said
Objections raised
Follow-up context
Summary of the conversation

This makes it easy to understand a call without always listening to the full recording.

⚙️ Actions

A small action menu allows authorized users to:

View full call details
Edit notes or score
Remove incorrect or test calls
Export data when needed

- Powerful Filtering & Search Experience

The Calls Recordings page is built for fast investigation.

Users can filter calls by:

Call ID
Date & time
Customer name
List name
Team member

Multiple filters can be combined to narrow thousands of calls down to a few relevant ones.

This is ideal for audits, reviews, and coaching.

- Audio Playback Experience

Listening to calls is smooth and intuitive:

One-click play
Clear audio controls
No page reload
Secure playback

Supervisors can review calls without leaving the page, making quality control efficient.

- How Teams Use This Page (Real Scenarios)

- Managers

Review team performance
Listen to random calls for quality checks
Identify training needs
Validate sales claims

- Trainers

Find best-practice calls
Use recordings for onboarding
Compare successful vs failed calls

- Quality & Compliance

Audit customer conversations
Resolve complaints
Verify call behavior

- Export & Reporting

Filtered call data can be exported for:

Management reports
Compliance records
External audits

Exports always reflect exactly what is currently filtered on screen.

- Security & Control (User Perspective)

Team members see only permitted calls
Managers see broader call history
Sensitive recordings are protected
Playback access is controlled

This ensures privacy, compliance, and trust.

- Why This Module Is Important

Without Calls Recordings:

Teams guess why performance changes
Managers rely on assumptions
Training lacks real examples

With Calls Recordings:

✔ Conversations become measurable
✔ Training becomes practical
✔ Sales quality improves
✔ Disputes are resolved quickly
✔ Accountability increases

- In Simple Words

Calls Recordings is the memory of your telemarketing operation.

It keeps every conversation:

Stored
Searchable
Reviewable
Learnable

So teams don’t just make calls, they get better at making calls.

- Final Summary

The Telemarketing – Calls Recordings sub-module is a critical performance improvement tool.

It turns raw call data into:

Insights
Coaching opportunities
Quality control
Trust and transparency

Every serious telemarketing operation needs this screen to grow, improve, and scale responsibly.