Bot In Biz1


Bot in Biz1 — Full Description, Responsibilities, and End-to-End Working Process
 

1. What “The Bot” Means in Biz1
 

In Biz1, “the bot” refers to the external conversation engine that automatically replies to users on messaging platforms such as WhatsApp, Facebook Messenger, Telegram, and webhooks, based on predefined flows and commands.
 

This bot is not AI chat and not inside the app UI.
It is a rule-based, flow-driven bot that works exactly as configured by the business owner in the Bots module.
 

In simple terms:
 

The Biz1 Bot is a decision-based conversation system that receives user messages from external channels, checks your configured logic, and sends the correct next reply automatically.

 

 

2. What Work the Bot Actually Does
 

The Biz1 Bot performs five core jobs:
 

2.1 Receives Messages From External Channels
 

The bot listens to incoming messages from:
 

  • WhatsApp (via webhook providers)

  • Facebook Messenger

  • Telegram

  • Custom webhooks or APIs
     

When a message arrives, the system captures:
 

  • Who sent the message (phone / user id)

  • What was sent (text, button click, list selection)

  • Which bot configuration applies
     


2.2 Identifies the Contact and Conversation State
 

Once a message is received:
 

  • The system finds or creates the contact (lead) in Biz1

  • It checks if this contact already has an active conversation session

  • If yes, it continues from the last step

  • If no, it starts from the first step of the bot flow
     

This is how Biz1 remembers where each user is in the conversation.
 


2.3 Decides the Next Step (Brain of the Bot)
 

The bot does not guess and does not think.
 

Instead, it:
 

  • Looks at the current step

  • Checks what the user replied (text, button id, free text)

  • Uses the predefined flow rules to decide:
     

    • Which message to send next

    • Whether to show buttons or accept free text

    • Whether to jump to another branch
       

This makes the bot predictable, stable, and business-safe.
 


2.4 Sends Structured Replies
 

Based on the step configuration, the bot can reply with:
 

  • Plain text messages

  • Messages with images

  • Buttons (Yes / No / Options)

  • Interactive lists

  • Product information

  • System messages like “You are now connected to a live agent”
     

All replies are formatted according to the channel rules (WhatsApp buttons, Telegram keyboards, Messenger templates).
 


2.5 Triggers Side Actions Automatically
 

While replying, the bot can also:
 

  • Save or update a lead

  • Store name, email, phone

  • Trigger automations

  • Send internal notifications

  • Assign the conversation to a human

  • Start campaigns or workflows
     

This is why the bot is not “just chat” — it is automation logic wrapped in conversation.
 


3. Where the Bot Is Configured (Dashboard View)
 

The bot is fully configured inside the Bots module in the Biz1 dashboard.
 

Inside this module you manage three things:
 

3.1 Chat Bots (Conversation Flow)
 

This is the visual flow builder where you define:
 

  • What the bot says

  • What the user can reply

  • Where the conversation goes next
     

Each node you see visually represents one step in the conversation.
 


3.2 Commands (Keyword-Based Replies)
 

Commands are shortcuts:
 

  • If the user sends a specific keyword

  • The bot replies immediately with a predefined answer

  • Optionally triggers an automation
     

Commands work outside the main flow, like global rules.
 


3.3 General Settings
 

This is where you connect the bot to real channels:
 

  • WhatsApp token

  • Telegram token

  • Facebook token

  • Trigger word (e.g. “start”, “support”, “help”)
     

Without this, the bot has logic but no entry point.
 


4. How a Bot Flow Is Built (Conceptual Understanding)
 

A bot flow is a tree, not a straight line.
 

It consists of:
 

  • Bot says steps → messages sent by the system

  • User says steps → expected user replies
     

Each step knows:
 

  • Who comes before it

  • Who comes after it

  • Whether it accepts buttons or free text
     

This allows:
 

  • Branching (Yes / No)

  • Data collection (name, email)

  • Conditional paths
     


Complete Real Example – Test Bot New 27-09 (Bot ID: 1403)

 

Bot Identity
 

  • Bot Name: Test Bot New 27-09

  • Bot ID: 1403

  • Bot Link: Used to start or share this bot
     

Conversation Flow (Explained Step by Step)
 

Start of Conversation
 

The bot starts automatically when triggered.
 


Step 1 – Bot Greets the User
 

The bot sends the first message:
 

“how Are you”
 

This is the opening message and waits for a user response.
 


Step 2 – User Replies
 

The user responds:
 

“fine”
 

This confirms engagement and allows the bot to continue.
 


Step 3 – Bot Asks a Decision Question
 

The bot sends:
 

“can we meet today”
 

This is a branching point.
The conversation can now go in two different directions.
 


Branch 1 – User Says “Yes”
 

Step 4A – User Chooses Yes
 

User replies:
 

“yes”
 


Step 5A – Live Conversation Mode
 

The system displays:
 

“You are now in a live conversation with us. You can use free-text”
 

What this means:
 

  • The bot stops structured automation

  • The user can type freely

  • A human agent or live process can take over

  • The flow can be extended manually if needed
     

This is commonly used for sales, support, or booking.
 


Branch 2 – User Says “No”
 

Step 4B – User Chooses No
 

User replies:
 

“no”
 


Step 5B – Bot Collects Name
 

The bot asks:
 

“what is your name ?”
 

The user is allowed to type any text.
 


Step 6B – User Enters Name
 

User provides free-text input (example: David).
 

The bot stores this input and moves forward.
 

Step 7B – Bot Collects Email
 

The bot asks:
 

“what is your email ?”
 


Step 8B – User Enters Email
 

User provides free-text input (example: [email protected]).
 

At this point:
 

  • Name and email are collected

  • The data can be saved as a lead

  • Automation can be triggered

  • Follow-up actions can be added
     


Flow Extension
 

After both the live conversation path or the data collection path, the interface shows:
 

“Add question, reply or action”
 

This allows admins to:
 

  • Add a thank-you message

  • Save the lead

  • Trigger automation

  • Assign a team member

  • Continue the conversation
     


What This Example Proves
 

This single bot demonstrates:
 

  • A real greeting conversation

  • A yes/no decision branch

  • Live conversation handoff

  • Free-text input handling

  • Structured lead data collection

  • Visual flow = real execution
     

There is no AI guessing.
The bot behaves exactly as designed.
 


Why This Bot System Is Powerful
 

  • Predictable behavior

  • Full control over conversation

  • Works across multiple channels

  • Scales without human effort

  • Integrates with CRM, automation, and live agents

  • Easy to visualize and maintain
     


Final Summary
 

The Biz1 Bot is a flow-based automation engine that:
 

  • Talks to customers on WhatsApp, Messenger, Telegram, and webhooks

  • Uses clearly defined steps (Bot says / User says)

  • Supports buttons, lists, and free text

  • Handles branching logic

  • Collects customer data

  • Hands over to live chat when needed
     

The Test Bot New 27-09 (1403) is a perfect real-world example of how a Biz1 bot:
 

  • Starts a conversation

  • Makes decisions

  • Switches between automation and human interaction

  • Collects meaningful data
     

This is the complete, end-to-end bot process in Biz1—from configuration to real user interaction.


 

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