Information Articles Page – Full Description (Biz1)
The Information Articles Page in Biz1 (also referred to as Company Articles, Knowledge, or Information Center) is the central knowledge management hub of the system. It serves as the official place where organizations store internal documentation, policies, guides, and operational knowledge, while also providing access to Biz1’s global system documentation and help articles.
This page is designed to act as both an internal knowledge base for the organization and a structured information center for Biz1 system documentation, making it a critical resource for training, reference, and operational clarity.
Where the Page Appears
The Information Articles page is accessible via:
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URL:
dashboard/internalarticles -
Sidebar Navigation: It appears under the main menu as Knowledge.
Access to this page is controlled by the system permission:
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module_sidebarmenu_internalarticles = 1
If this module is disabled, the Knowledge link may be hidden or restricted based on user role or subscription plan.
Technically, the page is handled by:
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Controller:
application/controllers/Internalarticles.php -
View:
application/views/company_articles.php
Overall Page Structure
The page is divided into two major sections, displayed one after the other on the same screen:
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Company Articles (Top Section) – Internal organizational knowledge
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Knowledge / Information Center (Bottom Section) – Biz1’s system documentation
These two sections together create a complete knowledge ecosystem inside Biz1.
Top Section – Company Articles (Internal Knowledge)
Purpose
The Company Articles section is intended for:
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Internal policies
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Standard operating procedures
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Team guidelines
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Training materials
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Project documentation
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Organization-specific knowledge
These articles belong to the organization or user, not to Biz1 globally.
Each article is categorized, making it easier to organize and retrieve information.
How Articles Are Displayed
Articles are grouped under categories such as:
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HR Policies
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Sales Process
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Customer Support Guidelines
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Training Materials
Under each category, a list of articles is displayed in a table format.
For each article, the user can see:
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Article Title
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Edit Icon (Pencil) – to modify the article
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Delete Icon (Trash) – to remove the article
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Read Indicator (Check Mark) – shows if the current user has already read it
Creating a New Company Article
Users with permission can click:
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“Add New Article” or the + button
A modal form opens where they can enter:
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Article Title
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Category (existing or new)
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Subcategory (optional)
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Long Description (rich text editor)
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Media (YouTube, Vimeo, or images)
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Meta keywords
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Language
When submitted, the article is saved in the internal_articles database table.
Editing and Deleting Articles
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Clicking the pencil icon opens the article in edit mode
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Clicking the trash icon deletes the article after confirmation
Read Tracking
When a user opens or reads an article, their user ID is stored in the article’s read_article field. This allows the system to track who has read which document.
Bottom Section – Knowledge / Information Center (Biz1 Documentation)
Purpose
The Knowledge / Information Center section contains system-wide documentation created by Biz1 (not by individual organizations).
These articles are stored in the same table but with:
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user_id = 0(indicating global/system content)
They typically include documentation on:
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Doctor Appointment Module
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Flow Page
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Bot System
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Customer List Bulk Actions
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Copy All Details from Another User
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Article Module
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General Biz1 Settings and Features , etc ....
This section acts as Biz1’s built-in help center and learning resource.
Structure of Information Center
Articles are organized hierarchically as:
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Category
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Subcategory
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Articles List
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For example:
Category: Doctor Appointment Module
Subcategory: Appointment Settings
Articles:
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Appointment Calendar Guide
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Branch Settings Documentation
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Team Member Settings Guide
Viewing an Article
Each article has a green eye (View) icon. Clicking this opens the full article at:
dashboard/home/informationartical/{article_id}
This page displays the complete article content, including text and media.
Admin Features (Special User Access)
A specific admin user (e.g. user ID 47 in your system) has additional privileges:
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Add new global articles
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Edit global articles
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Delete global articles
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Mark one article as the Default Help Article
This ensures only authorized personnel can modify system documentation.
Add/Edit Article Modal (Shared for Both Sections)
Whether adding a company article or a global article, the same form is used.
Fields include:
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Title
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Category (dropdown + Add New option)
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Subcategory
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Long Description (rich text editor)
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Media Upload
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Meta Keywords
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Language
Submission goes to:
dashboard/internalarticles/create_articles
Database Table
All articles are stored in:
internal_articles
Important fields include:
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user_id (0 = global article)
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title
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categories
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sub_cat
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discription
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articles_media (JSON)
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meta_tag
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read_article (JSON list of users who read it)
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default_article
Relationship to Other Modules
The Information Articles page works alongside other Biz1 modules:
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Supports training for team members
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Provides documentation for Appointments, Flow, Bots, Customers, and more
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Helps support agents quickly access relevant guides
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Complements WhatsApp, Files, and CRM modules by providing structured written knowledge
End-to-End User Experience
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User clicks Knowledge in sidebar
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Page loads with Company Articles at top
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User browses internal articles by category
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User scrolls down to Information Center
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User selects a module and views documentation
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If needed, admin adds or updates global documentation
Final Summary
The Information Articles Page in Biz1 is:
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A centralized knowledge hub
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A training and documentation center
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A structured repository for internal and system-wide articles
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A tool for consistency, learning, and efficiency
It ensures that every user, from new employees to admins, has access to clear, organized, and reliable documentation inside Biz1.
